Order Processing:
Please allow 24 hours for order processing, pending product availability and payment verification. Once an order has been placed, it cannot be modified or canceled. Please ensure all order details are correct before completing the checkout process. GRAYKLOUD does not ship on weekends or major holidays. All orders ship from New Delhi, India.
You will receive an automatic confirmation email once your order has been placed. If you do not see the order confirmation within a few minutes of ordering, please check your spam email folder.. 

Shipping Confirmation:
Once your order has been processed by our fulfillment team, you will receive a shipping confirmation email and a WhatsApp message with tracking information enclosed. Please note that orders may experience shipping delays during special releases, major holidays, and markdown periods.

Pre-Order Policy:
Items marked as pre-order are expected to ship upon arrival at our facility. All customers are charged at checkout for pre-order items. Once an order has been placed, we are unable to cancel or modify it. For any questions, please contact our team at info@thegraykloud.com.

Shipping Methods:
For orders within India, GRAYKLOUD offers complimentary 3-5 day standard shipping.

 

International Shipping:
GRAYKLOUD offers worldwide shipping. International Orders are shipped within 5-6 days. Any delay will be notified by e-mail. International Shipping of $25 is applicable on all orders.

Please reach out to info@thegraykloud.com or Whatsapp us at +91 98211 02489

All international orders will be shipped via DHLExpress/ UPS/ Couriervia/ Merchant. International Shipping times are not guaranteed and do not account for the 24-hour order processing window. Please contact your local customs office for assistance with estimating additional costs or proceed to our checkout page for calculation.

Customer Service Hours:
Monday – Saturday | 11:30 AM – 9:00 PM IST | +91 9821102489

 

Lost Packages:
Please note that once proof of delivery is attached to a tracking number, GRAYKLOUD is not responsible for lost, damaged, or stolen items. All risks are assumed by the courier. For any additional questions or assistance, please contact info@thegraykloud.com.

Final Sale Items:

During any sale/promotion period, all sales are final. GRAYKLOUD reserves the right to extend, modify, or discontinue markdowns at any time without notice. No adjustments will be made for purchases if GRAYKLOUD lowers the price of an item you have already purchased.

All orders are subject to review by our security team and can be canceled by GRAYKLOUD at any time. In such cases, a refund will be issued to the original payment method or by check mailed to the address listed for the order.